Privacy Policy

DeltaLoop respects your privacy. This policy explains how we collect, use, store, and protect your personal information when you use our service.

Information We Collect

We collect information you provide directly when you create an account, configure AI automation workflows, or contact our support team. This includes your name, email address, company name, and WordPress site URL.

We automatically collect technical data such as IP addresses, browser type, device information, and usage analytics to improve service performance and reliability. When you connect your WordPress site, we collect site metadata, plugin configurations, and content patterns necessary to power AI-driven automation.

How We Use Your Data

Your data powers the core service: generating marketing content, automating workflows, and delivering personalized recommendations. We use your information to maintain your account, process payments, and provide customer support.

We analyze aggregated, anonymized usage patterns to improve our AI algorithms, develop new features, and optimize platform performance. We may send transactional emails related to your account and, with your consent, occasional product updates.

Cookies and Tracking

We use cookies and similar technologies to maintain your session, remember your preferences, and analyze site traffic. Essential cookies are required for the service to function; analytics cookies help us understand how users interact with the platform.

You can control cookie preferences through your browser settings, though disabling essential cookies may limit functionality. We do not use cookies for third-party advertising.

Third-Party Services

We share data with carefully selected third-party service providers who help us operate the platform, including cloud hosting infrastructure, payment processors, email delivery services, and AI model providers. These partners are contractually bound to protect your data and use it only for specified purposes.

We do not sell your personal information to advertisers or data brokers. We may disclose data when required by law, to enforce our terms of service, or to protect the rights and safety of our users.

Your Rights

You have the right to access, correct, or delete your personal data at any time through your account settings. You can export your data in machine-readable formats or request a complete copy of the information we hold.

You may object to certain data processing activities, withdraw consent for marketing communications, or request restrictions on how we use your information. Account deletion is permanent and removes all associated data within a reasonable timeframe.

Data Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest, secure authentication protocols, regular security audits, and access controls limiting who can view your information.

No system is completely secure. While we strive to protect your data, we cannot guarantee absolute security and encourage you to use strong passwords and enable two-factor authentication.

Data Retention

We retain your personal data for as long as your account remains active or as needed to provide services. After account deletion, we may retain certain information for legitimate business purposes such as fraud prevention, legal compliance, or resolving disputes.

Aggregated, anonymized data that cannot identify you may be retained indefinitely for analytics and product improvement.

International Transfers

Your data may be transferred to and processed in countries other than your own. We ensure that all international data transfers comply with applicable privacy laws and are protected by appropriate safeguards such as standard contractual clauses.

Children’s Privacy

Our service is not intended for users under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, contact us immediately and we will delete it.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. We will notify you of material changes via email or through a prominent notice on our platform.

Your continued use of the service after updates take effect constitutes acceptance of the revised policy. We encourage you to review this page regularly to stay informed.

Contact Us

If you have questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, reach out to our team. We respond to all legitimate requests within a reasonable timeframe.

Email: privacy@deltaloop.io